{excerpted from an article by Jim Kendall from his blog and which originally appeared in the Daily Herald newspaper} LinkedIn launched, officially, in May 2003. A month later, the network had 4,500 members. Third quarter last year (2016, if your calendar is slow), LI had 467 million members worldwide; in the United States, LinkedIn membership […]
TIP TUESDAY: Handling Tough Conversations with Employees
{Excerpted from an article at SHRM online; click here to read the full text} Over the course of her HR career, Eileen Habelow estimates that she spent 80 percent of her time coaching managers and leaders on how to have difficult conversations. As the president of Leadership-Link, a Boston-based consulting firm that works with small […]
TIP TUESDAY: 15 Customer Service Tips That Win Sales
{Excerpted from business know-how.com} These customer service tips will help you impress your customers and clients and as a result, lead to more sales, more repeat business and more customer referrals. Know your product. You can’t provide good service to your customers if you don’t know your product. Customers expect you to be an expert […]