Client Care Manager

Candidate Background:

  • A graduate of an accredited college or university and has concrete experience in Geriatric Care Management.
  • 3-5 years’ experience in a health care role (preferably home health)
  • Experience in creating, developing, and updating Client Service Plans

 Specific Duties:

  • Coordinate total client care by monitoring the client’s conditions, promoting sound preventative practices, and coordinating services, often requiring proactive communication with both the client and family members
  • Conduct 90 Day Visits to satisfy IDPH Licensure requirements
  • Call Prospective Client leads and schedule in home assessments to potentially sign on business via all online leads that come in. This duty is shared with the Outreach Manager.  Client Care Manager mainly responsible for inside sales (e.g. prospective leads that either call in or are sent to us by Online Lead Generators)
  • Evaluate and implement appropriate forms for admission, intake, assessment, and discharge
  • Conduct initial and ongoing comprehensive assessment of the client’s needs, and develop initial and ongoing Service Plans
  • Consults with healthcare partners, field supervisors, caregivers and clients concerning alterations of client service plans
  • Reviews daily care logs, incident reports, change in condition notifications and other client service forms
  • Invite and monitor Family Room participants
  • Perform visits to supervise and train caregivers regarding proper care techniques (observed during visitations)
  • Provide input for caregiver performance reviews in coordination with Human Resources
  • Ultimate oversight of caregiver training/education, including recommendations, requirements, compliance, and orientation
  • Ensure that Client profiles are completed, and all compliant paperwork uploaded to their files
  • Conduct an annual on-site visit to the location, where a client is receiving care, to observe and assess each home service worker while he or she is performing care.
  • Maintain at least 90% client satisfaction.
Job Category: Home Care
Job Type: $47K to $55 Full Time
Job Location: Downers Grove

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