630.953.7370
info@thehiresolution.net

View Resumes

Interested in one of the candidates below? Send an email to info@thehiresolution.net to connect with them!

Biomedical Engineer - Available

Summary of Qualifications 

Interested in obtaining a full-time position in the field of biomedical engineering with special interests in Pharmaceuticals, R&D, Quality Control, Design Engineering, Quality Engineering, Quality Assurance, QA Engineering, Design Controls, Test Engineering, Medical Devices, and Medical Sales.

Experience

Quality Engineer | Nov. 2016 – Jul. 2017

  • Engineering Analysis of Critical Dimensioning for FRA application.
  • Researched internal databases for design history documents.
  • Recognizing standards for design verification activities.
  • Documenting Health Hazard Assessments for field action and containment determination.
  • Completed extensive quality system training as a new employee.
  • Formulates procedures, specifications, and standards for company products and processes.
  • Develops and implements corrective/preventative action plans.
  • Collects and analyzes data for gauge and product evaluation.
  • Identifies critical personnel, gauges, procedures, and materials needed for the completion of new products.
  • Ensures that suppliers have necessary information and facilities to deliver quality products to company.

Quality Control / Logistics Tech I | April 2016 – September 2016

  • Ensures integrity, accuracy, consistency and completeness of area of responsibility.
  • Corresponds with suppliers regarding inquiries and completion of documentation required by company policies and procedures, such as quality agreements, expectations, etc.
  • Uses discretion in escalating unusual product performance issues, collaborates with other functional areas to discuss and resolve.
  • Participates in product improvement teams, strategic program development, risk assessments and other analytical teams responsible for the improvement of products and FDA regulatory issues.

Energy Quality Advisor | May 2014 – January 2015

  • Assisted consumers in lowering their electricity and gas bills free of charge.
  • Reached customers through direct door-to-door sales.
  • Was responsible for marketing and providing a no-cost service to residential consumers.

Electronic Service Tech / Customer Service | February 2014 – April 2014

  • Customer service position that deals with electronics.
  • Assist customers with product concerns in store and on-call.
  • Trouble shooting electronic products.
  • Educating customers on electronic operation and hookups.
  • Processing Returns/Exchange, and arranging in shop and in home repairs of electronics.
  • Deliver product and assist technicians for in home repairs.

Customer Service Rep. / Sales | August 2005 – August 2007

  • Cashier and assist customers on calls.
  • Assist customers with product concerns and returns/exchange.
  • Inform customers about company rewards program, Credit Card, Product Replacement Plan and technical assistance.

 

Education

Bachelor of Science, University of Illinois at Chicago, 2013

Major: Bioengineering

 

Project Manager - Available

Summary of Qualifications 

Nearly 11 years of comprehensive leadership experience producing successful outcomes within a variety of organizations, both for profit and nonprofit. Skilled at accomplishing results through people. Experience includes start-ups from concept to full function as well as working for existing, long established entities. Strong performance in managing teams, customer relationships, building collaborative partnerships with key allies, and providing one-on-one mentoring support to clients and subordinates

Experience

Founder and Executive Director | April 2017 –  Present

  • Led a non-profit organization that empowered women through leadership training; helped them achieve success in every aspect of life.

Management Consultant| March 2017 – Present

  • Evaluated organizational performance and counseled them by enhancing overall efficiency and improving the effectiveness of social media platforms.

Director of Operation (De Facto Executive Director)| 2015 – 2017

  • Launched a non-profit organization offering accessible, quality services that included humanitarian aid, professional development, job placement, governance training, policy analysis, advocacy, and media representation.

Development Manager| June 2015 – September 2015

  • Led organization that raised awareness of human rights concerns; established fundraiser campaigns resulting in over $50,000 in individual’s donations.

Middle East Program Director | 2011 – 2014

  • Relief and development organization that utilized sustainable methods while modeling the spirit of cooperative internationalism.

Staff Accountant | 2006 – 2011

Federal Grant Accountant | 2004 – 2005

Education

Master of Science, DePaul University, 2009

Major: Business Information Technology

Bachelor of Science, Damascus University, 2000

Major: Business Administration

 

Customer Service / Logistics - Available

Summary of Qualifications 

  • Knowledge of administrative and clerical procedures
  • Outstanding interpersonal skills
  • Knowledge of principles and processes for providing customer and personal services
  • Outstanding time management planning
  • Proficient in expressing information correctly and effectively in both written and oral communication methods
  • Proven leadership abilities
  • Proficient in Microsoft Office Suite: Word, Excel, Outlook Express

Experience

Biller | 2007 – 2016

  • Handled over 475 customer accounts daily.
  • Billed one million per month in revenue.
  • Satisfied all billing deadlines.
  • Negotiated financial arrangements.
  • Provided notifications to customers.
  • Collect deposits, payments or fees.
  • Discussed account status or activity with customers.
  • Monitored financial accounts for accuracy.
  • Processed monthly invoices.
  • Completed all data entries for all invoices and complaints.

Market Analysis Clerk| 2005 – 2007

  • Performed rent studies to determine market rent rates in the Chicago Land area.
  • Prepared research reports for rent studies.
  • Reviewed all Section 8 Vouchers for rents during renewal period.
  • Determined eligibility for renters.
  • Analyzed market conditions and trends.
  • Handled all data entry for all information received in the department.
  • Created monthly spreadsheets using Excel.

Dispatch Operator | 2004 – 2005

  • Handled all call in a timely and professional manner.
  • Responded to customer problems or complaints.
  • Handled all inspection issues and complaints.
  • Referred customers to appropriate personnel.

Inspection Assistant | 1999 – 2004

  • Managed housing inspections for the Southside and Southeast suburban areas of Chicago.
  • Explained regulations, policies and procedures to all housing owners and potential renters.
  • Prepared monthly team reports on an Excel spreadsheet.
  • Processed and authorized stop payments for rental income based on review (HAP).
  • Recorded information about legal matters concerning the rental properties.
  • Reviewed all rental contracts.

Education

Richard T. Crane, Chicago, IL

High School Diploma

Certificates

Housing Quality Standard | October 1999

 

Human Resource Professional - Available

Summary of Qualifications 

Candidate has 5 years of progressive experience with managing operations, human resources and supporting executive leadership with business administration. Candidate is seeking a long lasting and rewarding career opportunity. Microsoft Office Suite: Word, Excel, Outlook, Access, and PowerPoint. Organizational & Business Software: ADP, ADP Payroll, ADP I-9, Taleo, WorkDay, PeopleSoft, HR Banner, SharePoint, Profile, CRM, HRIS, People Admin, Paychex, WorldPay, I-9 E-Verify, Payroll, Paychex, DocuSign, Hire Right, Sterling Backcheck, Employment Background Investigation (EBI), KPMG Relocation Database, Concur, Lync, Document Imaging, Applicant Tracking Systems, National Student Clearing House, Job Boards and Relational Databases, Salesforce, Sitecore, AYS, ISNetworld and Taulia. Google: Google Hangouts, Google+, Google Docs, Google Slides and Google Sheets.

Experience

Operations & Accounts Payable | 2010 to Present

Operations & Human Resources (Contract) | Jan. 2017 – Mar. 2017

  • Provided weekly and monthly reporting on behalf of the Regional Manager and Camlin Finance Department to the UK & Northern Ireland Head Office (HQ).
  • Managed all of North America’s office duties, which included sales, purchase orders, invoices, bills, accounts payable, accounts receivable, expenses, preparing checks, inventory management and staff administration.
  • Submitted, tracked and followed-up on submitted required project closing documentation for 30 day Bid Proposal Opportunities.
  • Reviewed terms and conditions submitted by vendors for purchase orders over $10K or more.
  • Developed and inserted sections within the proposed North America Strategy guidebook.
  • Created and maintained new and existing customer profiles and sales orders within AYS database and participated in customer development initiatives.
  • Organize 5-6 Trades shows, which included budget, logistics and managing all advertising efforts related to the shows.
  • Coordinated and maintained HR files for all new and existing employees for the North America office.
  • Researched new key markets for consideration.
  • Organized travel and hotel arrangements for 10 senior levels of management and staff for international and domestic conferences and trade shows.

Operations & Human Resources (Contract) | Jul. 2016 – Sep. 2016

  • Managed international and domestic travel, which included, scheduling meetings, processing expense reports and tracking mobility for senior levels of management, employees and consultants.
  • Managed North America office duties, which included accounts payable, purchase orders, expense reports, invoices and reported all financial affairs to Finance department (London, UK Office).
  • Interfaced with the HR department and collaboratively managed employee mobility audits, onboarding and new hire documentation requirements.
  • Created and distributed companywide announcements, legal contracts and coordinated high- level meetings between senior management with third party vendors.
  • Established and negotiated corporate hotel rates and contracts with several top hotels in the downtown Chicago area.
  • Created PowerPoint presentations for the purpose of team building initiatives and overall support for maintenance of organizational culture and employee morale.

Career Break: Traveling & Seeking Full-Time Career Opportunities | October 2015 – July 2016

Human Resource Generalist | Jul. 2015 – Oct. 2015

  • On-boarding presentations for new hires as it relates to pre-employment documentation.
  • Processing new and existing employee 1-9 cases within E-Verify and ensuring compliance of all
    cases filed. In addition to monitoring and reviewing the completion of Background Screenings and Drug Test results for new employees via EBI system.
  • Responding to payroll, employment and unemployment verification requests by accessing ADP to review employment dates, salary and title of position for both active and terminated employees.
  • Managing Workers Compensation Claims by collaborating with agents, company employees and
    healthcare physicians.
  • Providing Employee Relations support by filing incident reports, responding to the questions and
    or concerns of current employees and administering general termination requests.

Human Resources Generalist (Contract) | Mar. 2015 – May 2015

  • Created and revised internal job descriptions for employees and senior levels of management.
  • Conducted recruitment efforts for all exempt, nonexempt personnel, temporary and permanent employees; in addition to creating job advertisements and coordinating postings.
  • Sourced, phone screened, selected and conducted in-person interviews with prospective
    candidates.
  • Created new hire offer letters and thank you for your application letters.
  • Revised and maintained employee handbook on policies and procedures.
  • Created company staff memos and announcements on behalf of the Operations and Business Office management.
  • Developed and administered various human resources plans and procedures to enhance performance management.

Human Resources Generalist (contract) | Nov. 2014 – Feb. 2015

  • Contacting international, domestic and internal candidates to determine availability for phone,
    in-person, panel, telepresence and or Blue Jeans (internal Skype) interviews, which also included
    travel arrangements and scheduling conference rooms-on an as needed basis.
  • Coordinating interview schedules between recruiters, hiring managers, internal and external
    candidates via Outlook’s Scheduling Assistant and scheduling interviews accordingly; which also
    included verifying the open requisition numbers, title of the position, collaborators, approvers
    and proposed candidate information-via Taleo.
  • Maintaining and tracking all interview activity and assisting with on-boarding paperwork.
  • Processing both international and domestic relocation forms to determine relocation cost
    estimates for new hires via KPMG Relocation portal; in addition to processing immigration and
    internal mobility forms for internal employees moving into new positions within the firm.

Collaborating with hiring managers after candidates have been interviewed to gain feedback and direction on next steps for preferred candidates considered for hire.

Talent Acquisition Coordinator (Contract) | Oct. 2014 – Oct. 2014

  • Contacting potential candidates identified through searches, scheduling phone screenings and
    creating profiles within Client Relationship Management System (CRM).
  • Assessing candidate fit and qualification, as per established processes, and updating
    information within the candidate database to ensure data validity and accuracy.
  • Coordinating campus-recruiting initiatives for graduate and undergraduate students.
  • Collaborating with Recruiting Manager to understand ongoing business needs and future
    requirements for sourcing and recruiting, leveraging all internal contacts to expand continued
    understanding of these requirements.
  • Executing cutting edge innovative search strategies using industry best practices (including
    networking, internet research, industry associations) to target qualified active and passive
    candidates.

Human Resources Generalist (Contract) | Sep. 2013 – Jan. 2014

  • Conducting prescreening phone interviews, creating recommendation reports and coordinating on campus interviews between candidates and hiring managers.
  • Assisting new employees, students and faculty and with 1-9, passport authentication, Social
    Security verification, W4 and other pre-employment documentation. In addition to providing
    guidance and information regarding, queries and or concerns.
  • Managing the Applicant Tracking System (People Admin), entering new hire information into
    Banner, preparing new hire orientation packages, administering pre/post recruitment processes and coordinating meetings for faculty, staff and executive leadership.
  • Onboarding new hires and processing background checks through the use of the preferred vendor – Hire Right.
  • Updating employee benefit packages, which included benefit pension plans and defined
    contribution plans, such as 401(k) or thrift savings plans, profit sharing and stock ownership
  • Distributing employee handbook, which included beneficial price and planning options.
    Informing employees about deadlines for signing up for benefits, ensured all benefits materials
    were up to date and answered benefits questions.
  • Managing the 24-hour Employment Hotline and HR Questions email inbox.
  • Creating organizing, scanning and managing filing systems for internal documents.

Human Resources Administrator (contract) | Aug. 2012 – Aug. 2012

  • Supported the Human Resources Manager with preparing onboarding new hire packages, PowerPoint training materials, training new staff members on various administrative duties and coordinating office security access passes.
  • Maintained staff calendars and schedules by making appointments, arranging meetings, handling travel itineraries, and other related documents as needed.
  • Provided administrative support by assiting departments with marketing
    projects, reviewing legal contracts and accounts payable activities.
  • Coordinated internal/external meetings and events including documentation and material preparation.

Executive & Program Assistant (Summer Contract) | Mar. 2011 – Jun. 2011

  • Assisted the Director with daily duties including scheduling meetings, advising sessions and
    conferences.
  • Supervised student workers and administered time sheets.
  • Managed online resources including frequently asked questions regarding registration and program activities; and coordinated activities for annual events.

Education

NORTHWESTERN UNIVERSITY – Chicago, IL

Master’s Degree: Comparative World Studies – Cultural Analysis – Expected Summer 2016

DEPAUL UNIVERSITY – Chicago, IL

Master’s Degree: (MPA) International Public Management, November 2012

OHIO DOMINICAN UNIVERSITY – Columbus, OH

Bachelor of Arts Degree: Organizational & Interpersonal – Communication Studies, December 2008

Quality Engineer - Available

Summary of Qualifications 

Motivated, driven and career-oriented professional looking for a challenging leadership position within an organization I can invest myself in. Experience in quality control/assurance, construction services, problem management, project management, and staff supervision with exceptional organizational skills, the ability to multi-task efficiently, and an attention to detail that ensures confidence in the execution and follow through necessary to be successful in the career field.

Experience

Quality Engineer | 2015 to 2017

  • Develop and implement Quality Control Plans as required for project job sites
  • Lead Auditor across the country in multiple divisions
  • Post incident Quality Reviews and Root Cause Analysis
  • Pre-Job Planning, Control and Adherence
  • Share and Communicate Best Management Practices between divisions and departments
  • Monitoring of installation techniques, measured and inspected for conformance
  • Corporate / Customer / Service SLAs
  • Develop and maintaining positive relationships with clients

Project Manager | 2014 to 2015

  • Lead and manage multiple projects and trades covering a broad spectrum of duties
  • Exceed project requirements through scheduling, budget management, quality control
  • Management Duties – Proposals, Project Overview, Cost and Risk, Communications, Human Resources, Team Development, Customer Relations, Contracts and Procurement
  • Planning, Developing, Identifying, Estimating, Execution
  • EPA Compliance and Program Implementation

Service Coordinator | 2012 to 2014

  • Provided technical support to Walgreens stores nationwide as well as internal associates
  • Customer service, quality assurance, incident restoration, peer coaching
  • Ticket Management – Monitoring, feedback, follow-up, procedural attention to detail
  • Proficient in AS400, BMC Remedy, Telnet, ITIL Framework

Key Manager & St. Louis Street Department Liaison | 2009 to 2012

  • Management of over fifteen employees
  • Employee Management – Training, payroll, hiring/firing of employees, quality
  • control, performance reviews, employee and client scheduling
  • Client relations/Customer service

Customer Representative | 2008 to 2009

  • Payroll technical support
  • Human resources
  • Employee benefits and payroll
  • Client relations/Customer service
  • Tax compliance/Time & attendance

Visual Imagery and Intrusion detection Systems – Multimedia Systems Maintenance | 2002 – 2007

  • Managing work center – Managing minimum of five subordinates at a time.
  • Repair, test, adjust, or install of electronic equipment, such as industrial controls, transmitters, and antennas; Repair, adjust and install of audio and television receivers, stereo systems, security systems, CCTV video systems, computers, word processing systems, automated teller machines and electronic office machines; Setup and repair of telephone and other communication equipment and systems; pulling cable as necessary for project completion.
  • Quality assurance
  • Provided training for technicians
  • Maintenance data collection
  • OSHA Coordinator – Compliance of safety standards and regulations for the work center

Education

• 2012 – BS in Sociology with Concentration in Employment Relations/Minor in Psychology – Southern Illinois University Edwardsville

• 2007 – AS in Electronic Systems Technology – Community College of the Air Force

• 2004 – Visual Imagery and Intrusion Detection Systems – Certified – Community College of the Air Force

• 2003 – Television Broadcasting– Certified – Community College of the Air Force

• 2003 – Electronic Principles – Certified – Community College of the Air Force

Accounting Professional - Available

Summary of Qualifications 

Proficient in the use of Microsoft Office Suite, QuickBooks Pro, and Great Plains. Demonstrated success in taxation, accounting and financial analysis, quality control, compliance, reconciliation, reporting, auditing and financial statement compilation. Exceptional analytical skills to anticipate and counteract potential problems; identify discrepancies to implement improved internal controls to eliminate re-occurrence. Strong execution skills in planning, scheduling and organizing work flow to complete projects on time. Closely collaborate with internal teams and key decision makers to maximize productivity and increase accuracy and process efficiency; proven success in team-centered environments, as well as working as an autonomous unit. Proven oral/written communication and mathematical skills with attention to detail and accuracy, accompanied by a work ethic founded on the principles of adaptability, diligence and determination.

Experience

Staff Accountant | 2015 to Present

Accountable for the execution of a wide range of accounting functions, including cost accounting/analysis, financial reporting/analysis, coordinating/reviewing invoices and account reconciliations. Post transactions to General Ledger (G/L); prepare aged trial balance for month- end closings and reconcile against monthly trial balance. Actively participate in quarterly/year- end audits. Collaborate closely with interdepartmental personnel through Product Sales and Operations Departments to verify the proper application of transactions.

Accounts Payable Specialist | 2014 to 2015

Processed and maintained all Accounts Payable files, ensuring accurate reporting and entry corrections. Utilized the Potbelly Integration Entry (PIE) application to input a high volume of transnational data, including invoice and batch processing information, into internal system for posting to G/L. Performed comprehensive audits of Direct Market Access (DMA) invoices and other vendors. Interfaced effectively with interdepartmental personnel at all levels of the organization and third-party service providers to ensure timely completion of objectives. Worked closely with accounting staff to meet/exceed weekly, monthly, quarterly and annual goals.

Sales Tax Associate (Contract) | 2014

Performed comprehensive auditing/analysis of state tax exemption forms to verify accuracy and strict compliance with state reporting requirements and regulatory standards. Interfaced frequently with internal representatives from various store locations, as well as a wide range of non-profit, resale and government organizations, to identify and resolve documentation discrepancies. Utilized third-party software applications to determine validity of tax certificates, as well as streamline rectification strategies. Additional responsibilities included diverse administrative functions (data entry, filing, mail distribution).

Tax Professional | 2011 to 2012

Supported client engagements, including accounting for income tax reviews, tax research and tax audits, as well as all aspects of compiling and filing complex individual tax returns. Direct accountability for client satisfaction and inquiry/issue from pre-planning to close out phase; provided consultation to reduce liabilities, risk and exposure. Assisted in the development and implementation of processes to improve internal controls, compliance, risk and short- and long-term vision for individual taxes. Prepared clients for state and federal tax audits. Established positive relationships with clients to promote repeat business and referral generation.

Accounting Assistant | 2008 to 2010

Worked closely with Vice President to ensure the timely/accurate completion of all accounting and financial management functions (i.e., reviewing/preparing financial statements and processing daily sales transactions).

Education

Uniform CPA Exam Candidate (To Be Conferred 2016)

NORTHERN ILLINOIS UNIVERSITY, DeKalb, Illinois, Bachelor of Science in Accountancy
(Conferred 2013)

Recent Accounting Graduate - Available

Summary of Qualifications 

Proficient with Microsoft Applications: Word, PowerPoint, Excel, Access. Knowledgeable with QuickBooks. Skilled in accounting techniques, including those used in depreciation, expenses, revenues, pensions. Ability to lead and work within a team setting.

Volunteer Experience
Loaves & Fishes | 2014 to Present

Inspected donated produce and other food items to ensure that old or rotting food items are discarded. Organized food products within the warehouse for storage and later retrieval. Kept products in stock to ensure continued availability to the customer. Assisted clients in loading groceries into their vehicles.  Watched over multiple carts while owners retrieved their vehicles for loading.  Moved shopping carts back inside the building to ensure continued availability.

Education

BENEDICTINE UNIVERSITY, Lisle, Illinois, Bachelor of Business Administration in Accounting
(Conferred 2016)

  • Relevant Coursework: Managerial Finance, Management, Cost Accounting, Statistics II, Accounting Information Systems & Lab, Federal Taxation, Intermediate Accounting I & II, Issues in Corporate Financial Reporting
  • Awards: Sigma Beta Delta, April 2016; Dean’s List, Fall 2015

Entry Level HR Generalist - Available

Summary of Qualifications 

Strong customer service and social skills. Knowledgeable in MS Office, MS Excel (Pivot tables), Microsoft Outlook Email, Adobe Acrobat, and AS 400. Dedicated and motivated. Has a strong ability to compose and edit already written materials. Punctual and highly organized.

Experience

Administrative Assistant | 2014 to Present

Sat in on meetings regarding retaining employees and improvement on policies. Helped the HR Manager handle and file certain documentation with confidentiality. Posted invoices for the accounting department and generated Ocean Import Volume Report on a monthly basis. Sent out bank and credit trade verification to new customers to obtain credit. Completed data entry for customs Brokerage Department. Worked closely with various departments and their managers on different procedures. Covered front Administration desk and all duties included.

Secretary | 2013 to 2014

Generated appearance, notice of petitions, and motions used for court purposes. Computed business letters to be sent out to establish more clients. Helped compute and put out job ads for new employees. Answered phones calls, made appointments, and added new clients into the calendar. Created and organized files for new clients.

Administrative Assistant | 2010 to 2012

Sent email inquiries to various of the company branches. Ran reports for monthly Account Reconciliations. Located back-up for co-workers (accounts receivable, accounts payable invoices, and checks). Printed & prepared monthly profit & loss report package for company Officers. Ran Queries in AS400 system.

Education

ROOSEVELT UNIVERSITY, Chicago, Illinois,  Bachelor’s Degree in Business Administration with major in Human Resource Management
(Conferred 2016)

Executive / Administrative Professional – Available

Summary of Qualifications 

Organized professional with excellent software skills, proficient with Microsoft Office Suite, NetSuite and Salesforce. Efficient self-starter with demonstrated ability to manage increasing levels of responsibility and prioritize and execute multiple tasks in dynamic environments. Effective oral and written communication skills. Focused, flexible and reliable team player dedicated to the success of the organization.

Experience

Accounts Receivable, Billing and Client Services for premier business-to-business proprietary software sales 2010 | 2016

Encouraged and facilitated payment acceleration by phone and/or email, interacting with IT Directors and Managers, CFOs, CIOs and A/P personnel of sizeable domestic and international client base comprised of many Fortune 500 companies. Efforts generally increased monthly receipts to $550K from $400K on average. Prepared and issued price quotes and invoices in NetSuite for new purchases and annual support contract renewals. Resolved client inquiries regarding invoices, discount requests, changes in payment terms or requests for contract cancellations. Efforts often resulted in retention of monthly revenue of $5K to $40K. Processed and applied daily cash receipts. Managed processes for providing customers with temporary and permanent software license activation codes, utilizing self-designed Salesforce reports to track code expiration dates, taking action as needed. Obtained clients’ system data and generated codes utilizing proprietary Salesforce program, a process which required absolute accuracy to ensure code functionality. Followed up with clients to confirm receipt and application of security codes, providing assistance as needed. Activity was essential to sales initiatives and customer satisfaction. Instrumental in assisting Senior Software Development Team in design and implementation of Salesforce program for generating license activation codes. Other duties: provided support for Controller and Senior Sales Executives; daily updates to and maintenance of NetSuite and Salesforce databases; liaised with technical support team to troubleshoot customer issues; compiled spreadsheets for management reports; provided data for and assisted with accounting audits; trained/acclimated new personnel; evaluated and processed new customer leads; assisted with trade show preparation.

Contractual Assignments through The Hire Solution  2009 | 2013

Executive Assistant / Legal Secretary to Partners in Private Client Department; Tax Department 2005 | 2008

Prepared, proofread and edited estate planning documents, including wills, trusts, and Powers of Attorney; participated as witness and notary in the execution of documents. Managed multiple calendars, including coordination of frequently altered meetings and conference calls, and handled complex travel arrangements for multiple Partners. Coordinated monthly billing process, including review of Partners’ billed hours for budgeting purposes, review and editing of client bills and preparation of related correspondence. Composed client correspondence, prepared Excel spreadsheets and PowerPoint presentations. Utilized multiple proprietary databases for checking conflicts, establishing new billing matters, completing expense reports and creating and maintaining files. Also transcribed tapes daily, took dictation with shorthand, performed other duties as assigned.

Executive Assistant to Chief Executive Officer | 2003 to 2005

Managed daily calendar, handled and prioritized all calls to CEO. Served as program administrator for company credit card programs for sales and service personnel which required strict confidentiality; instrumental in helping company manage related expenses. Managed cell phone programs for sales and service personnel, serving as liaison between providers and users, analyzing usage and effectiveness of plans and recommending changes as needed to manage expenses. Maintained patent and trademark files and acted as liaison between patent law firm and company to follow through on filing proceedings and renewals. Conducted new-hire orientation. Supervised receptionists and switchboard activities and successfully designed and implemented cross-training program to provide back-up support for switchboard and front desk. Handled all international and domestic travel arrangements for CEO, sales staff and customers. Completed expense reports; utilized shorthand skills for dictation; other duties as assigned.

Assistant to Director of Anesthesiology / Medical Director of the Operating Room 2002 | 2005

Assisted Director in coordinating daily staffing of eleven operating rooms with Anesthesiologists and Nurse Anesthetists (CRNAs) to ensure sufficient coverage for 30-40 daily operations. Tracked daily and monthly availability of Anesthesiologists and CRNAs, regularly populating and maintaining proprietary database in order to ensure that multiple hospitals serviced by Anesthesia group would be sufficiently staffed. Reviewed medical staff files and regularly updated with current information on licensure, insurance and credentials in compliance with hospital policy and JCAHO guidelines. Compilation of daily OR anesthesia billing activities, including extensive information gathering, troubleshooting and follow up.

Executive Assistant to Region Head 2000 | 2001

Providing effective gate-keeping function for all incoming calls, voicemail and email, regularly interacting with Senior Executives throughout the corporation’s domestic and international offices. Managing daily calendar including scheduling and coordinating complex daily and weekly meeting arrangements. Planning and coordinating periodic Senior Executive staff meetings, including site, menu and entertainment selections, technical support arrangements and personnel accommodations. Preparation, proofreading and editing of all correspondence, Excel spreadsheets and PowerPoint presentations. Managing process for preparation and submission of quarterly operations reports to corporate headquarters. Assisting in annual performance review process for Senior Executives reporting to Region Head. Providing personal assistance (i.e., administration of family healthcare forms and filings).

Administrative Assistant, Health Care and Group Benefits 1990 | 2000

Preparation of correspondence, complex proposals and presentations; consistently relied upon for proficient software, proofreading and editing skills. Frequent client contact involving needs analysis, prioritizing assistance and troubleshooting. Extensive client billing responsibilities involving technical research, summation of data and preparation of invoices and related correspondence. Logistics coordinator for client seminars, including producing comprehensive mail merges, tracking and reporting responses using Access, site selection, technical support arrangements and on-site supervision. Management of personal calendars and coordination of complex travel arrangements. Training/mentoring of new hires to administrative staff and junior level consultants in basic procedures and operations.

Education

College of DuPage Glen Ellyn, Illinois, Associates in Business

Customer Service Representative– Available

Summary of Qualifications 

Highly successful, multiple-awards winning Customer Service Representative / Manager with Fortune 500 Account Management experience. Background encompasses call center and supervisory record in fast-paced environments with emphasis on operations management, project management, program implementation, and marketing. Demonstrated skill in recruiting, hiring, directing, and supervising staff.  Special skills and interest in training, teaching, and motivating personnel. Recognized for creative problem solving, dedication, and meticulous follow-through. Foreign language: familiar with German. Computer proficiency includes Windows, Telnet, Oracle, SAP, AS400, Lighthouse, Equip Soft; Microsoft Office (Word, Excel, PowerPoint, Access, & Outlook); Lotus Notes; Internet research and applications.

Experience

Receptionist Financial Aid (temp position through Manpower)   2016 | present

Assist the Financial Aid Director with various functions dealing with federal/state financial aid projects, student files, federal/state compliance policy (mandated), answer phones, assist students with financial aid procedures and provide important information regarding the student account. Trained to work with the college software program, Banner (Oracle Fusion program). Assists in maintaining student files. Assists in answering phones. Identifies and refers students to appropriate student services programs who may be able to assist student with counseling, retention, or other identified needs

CSR I & II    2011 | 2016

Performs all duties of CSR II including customer service, generating quotes, processing/pulling/billing orders, resolving inventory issues, warehouse planning/organization, inbound and outbound shipments, weekend contactor support, process daily documentation and handle warranty claims, credit rebills, make bank deposits and open/close the branch.  Support Branch manager with ad-hoc projects.

Drive branch productivity by taking on tasks typically completed by a CSR III and/or Branch Manager. Independently reorganized the warehouse resulting in expedited order shipping and increasing the accuracy of cycle count. Developed strong working relationships with majority of contractors generating upper management recognition. Selected by Regional Sales/Operations Manager to handle high profile account orders to assure complete customer satisfaction.

PM Dispatcher (temp position through Select Remedy)   2011 |   2011

Served as planned maintenance dispatcher for major forklift company in Chicagoland area.  Daily duties included: setting up accounts in Equipsoft for salesman, as pieces of equipment were added for PM program; Updating customer’s accounts with correct information; making daily calls to customers to set up appointments for technicians.  Dispatching technicians on any service calls & PM/ANSI calls.

Provided written communication to clients and salesman, regarding their accounts. Worked closely with parts department in ordering parts for forklifts. Opened work orders for technicians as needed. Help to verify and transfer accounts from one system, Lighthouse, to the new system, Equipsof. Helped to update equipment warranties for rental department

Account Support Specialist (seasonal help)    2010 | 2010

Served as Account Support Specialist in an inbound call center for a high volume, major catalog company.  Daily duties included: Order entry -Helping customers place orders. Order Status -Answering any questions regarding the status of their order. Customer Care – Helping to locate order through UPS, USPS, and/or Fed Ex, any issue regarding their orders. Billing Agent – Taking payments, adjusting credits to accounts as needed. Help to train new associates for the seasonal work. Help supervisor to take problem calls, resolving issues for other agents

Client Relationship Coordinator   2008 | 2009

Served as coordinator for the Client Relations department.  Maintained effective and consistent communications with regional offices to proactively ensure client satisfaction.  Worked with internal resources to meet client, both existing and new, reporting requirements.  Created reports weekly for sales and rentals, customizing reports and distributing to clients on a weekly basis.  Updated and maintained CRM tool.  Provided written communication to clients as needed.  Demonstrated a high-level of computer literacy, including profiency in office productivity applications. Played active role in creation of training manual for client relations team. Trained new associates joining client relations team.

Customer Fuel Support Agent  2006  | 2008

Functioned as Call Center Customer Service Representative for Fuel support help line. Daily duties included:  Provide fuel allocation support, Monitor and provide details on fuel availability, Use fuel forecasting to determine jobber eligibility for fuel increases or denials, Provide backup terminal information for jobbers.    Maintained, monitored and investigated issues concerning commercial customers’ fuel orders, Train new associates joining the Fuel Supply team and Order Fulfillment team.  Use Siebel 7 for call tracking and issue escalation. Played active role in office organization, and developed spreadsheets to successfully track inventory. Actively involved in HSSE – safety committee for the organization – served as facilitator, lead in wellness committee

Customer Service / Account Representative Payment Services   2003 | 2006

Serve as Account Representative for provider of technology-based logistics services to effectively manage the flow of material, information   and funds through the supply chain. Responsible for managing Polyone Corporation, Remy International, Andrew Corporation, Castrol   North America, Thomson Multimedia & Longview Fibre accounts – providing assistance regarding freight payment, pre-audit, and transportation-related reporting. Collaborate directly with AP and support payment service team. Provide technical information regarding company products and services, resolve clients’ credit and billing issues, and make changes to client profile upon request. Participate in $100,000/year savings initiative: selected as member of Claims Committee program focused on investigating root cause of voluntary carrier refunds and development/implementation of new company regulations. Awarded Volunteer Service Award for contributions to establishment and presentation of company dress code as member of Dress Code Committee. Played key role in Vertical Team Training Series – helping company restructure into vertical teams through assistance with training and realigning of accounts into various verticals (Enterprise, Pharmaceutical, Retail, Consumer, Manufacturing), followed by categorization of clients into those divisions. Effectively direct interactive reporting by consistent building and maintaining client reports.

Executive Sales Manager   9 years

Rapidly promoted from Consultant to Manager within 3 months upon hiring. Demonstrated innovative problem solving skills – pro-actively developed integrated marketing and sales strategies (cold calling, fund raising). Recruited, trained, and supervised new associates – directed 30-member unit. Authored, edited, and supervised production of monthly company newsletter. Conducted market surveys by phone and through written questionnaires for numerous projects. Developed and instituted highly effective marketing and sales programs, encompassing organizing and managing fund-raisers, product shows, and trade shows. Maintained “top 100 in nation” ranking (out of 2,500) throughout tenure. Additionally, consistently recognized by company’s President during annual national conventions as top sales manager. Generated combined monthly sales of $10,000 to $15,000 (personally and with team). Record of multiple presentations during National Sales Convention (“Team Building” to 150-member audience), and Regional Sales Convention (“How to Get Organized” to 75-member audience).

Education

College of DuPage Glen Ellyn, Illinois, A.A.S in Photography  Photography