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3 Tips from SCORE on Helping Employees Take Pride in Their Work

  1.     Employees are your most important assets, so hire the best, provide training and growth opportunities, and recognize good performance.
  2.     Have a meaningful, concise and realistic job description for each employee. Make sure you review it with the employee and that it’s understood.
  3.     Be sure employees know what is expected of them. Establish high standards of performance ethics.

 

TIP TUESDAY

SCORE’s 5 Tips on Employee Performance Reviews

1. Concentrate on what you and the employee can achieve together in the future.
2. Strive for consistency and fairness among all employees.
3. Ask employees to evaluate themselves and to discuss their own strengths.
4. Be honest about poor performance, but not brutal; document your observations in writing.
5. If you’re small enough that constant communication and feedback are taking place and performance reviews aren’t necessary, be sure employees understand that they are expected to maintain performance standards.

TIP TUESDAY: Post-Memorial Day Weekend Checklist

6-Step Checklist to Help You Recover After the Long Weekend
1. Clean Your Desk – By removing the clutter, you’ll be prepared to start work fresh.
2. Empty Your Inbox – Prioritize and respond to messages before the inevitable email deluge starts from those who are emptying their inboxes.
3. Review Your ToDo List – If you unplugged over the long weekend, re-familiarize yourself with your list when you return to ensure you don’t forget any priority tasks.
4. Review Your Calendar – Look over your calendar first thing Tuesday morning for the upcoming, shortened week.
5. Block Your Time – As you review your calendar, block your time – not just for appointments, but also schedule time for your projects and tough tasks.
6. Get Ahead of the Game – If you want to be ahead of the pack Tuesday, get a head start by getting to work a bit earlier than usual – even 30 minutes can make a big difference in the rest of your day.

TIP TUESDAY

If NETworking is NOT working well for you, you could be making one of these five networking mistakes:

1. If you’re going to networking events focusing on getting clients, you’ll miss out on what you COULD find: connections. Focus on getting to know people.

2. Don’t focus on how many business cards you can pass out – instead, make it your goal to get to know people (see #1 above!) — and get their cards as well. Quality is far more important than quantity.

3. Don’t jump in with your offer. Instead, ask the other person about his//her business. Build rapport and connections. Find ways that you can be of service or help them, make introductions and refer them if you can.

4. The hard sell is dead. If you want to chase away prospects, this is exactly how to do it. It’s ok to talk about what you do or offer, the problems you solve and outcomes your clients get. Where you cross the line is when you assume what you do is what they need and start selling and pushing your product or service on them.If the person you’re talking to is interested in your services – schedule a sales appointment. You’ll be much more likely to make the sale once you’ve established a relationship.

5. Don’t make your follow-up contact a hard sell, either. Further develop the relationship and seek to be of service. By email or on the phone, reference a point from your conversation where you met and offer something of value – an informational article, resource link or introduction, a way to be of service.

By networking expert Sue Clement, www.sueclement.com

Set Limits with a Talkative Colleague or Employee

Let’s face it: Some people don’t know when to stop talking. But how do you escape when you’re dealing with a long-winded senior executive or important customer?

First, diagnose the problem. Does your boss tend to deliver speeches in meetings when there’s no agenda? Does your biggest client complain for hours when you’re out for lunch? Change the circumstances, then set limits. You might say, “I know your time is valuable. Let’s keep this to five minutes.” Or perhaps: “I’d like to talk with you about the Jones account. I’ve prepared a three-bullet-point agenda. Could we discuss each item for five minutes?” On a conference call with a client, you might start with: “I’ve got a hard stop at noon. Is there anything you’d like to tackle right away?” And embrace brevity in your meetings by using tighter agendas and shortening PowerPoint presentations.

Excerpted from “Advice for Dealing with a Long-Winded Leader” by Joe McCormack for the Harvard Business Publishing’s “Management Tip of the Day.”